FAQ
1. What types of aircraft does Flybaboo have?
Currently, we operate 2 Dash 8-400 74 seat turboprop aircraft.
3. Where's the check-in at Geneva?
In the departure area of the main airport building.
4. What number check-in desk do I go to ? 022 799 38 36
To find out the check-in desk, you have to look at the electronic notice board since the number of the check-in desk can change.
5. How long before take off must I get to the airport?
At least 1 hour before the departure time.
6. What happens if I'm late at the embarkation gate and miss my plane?
In this case, the airline ticket will not be refunded.
7. What is the maximum weight allowance for hand baggage?
The maximum weight allowance for hand baggage is 8 kg per person.
8. What are the maximum dimensions allowed for hand baggage?
Height 55 cm, width 40 and depth 20.
9. What is telephone check-in number?
When you do not have any baggage to check in and have the confirmation of your flight, you can call 022 799 38 36 and carry out the check-in by telephone. The telephone check in can be done 2 hours before the departure of the flight. On your arrival at the airport, you can thengo straight to passport control with your booking confirmation printed. At Lugano however, the telephone check-in service is not available
10. What is the maximum weight allowance for baggage that you check in?
We accept a maximum weight of 20 kg per person at the swissport desk.
Special allowance of 10 kilos in addition for the titular of flybaboo abonnament
11. What happens if my baggage exceeds the maximum weight of 20 kg?
Above 20 kg, you must pay a supplement of 10 CHF for each additional kilo.
12. The price of the ticket on the Internet is different, why?
The price given on the Internet is the fare before airport taxes.
13. If I book my airline ticket on the Internet, will it cost me less?
If you book on the Internet, you will receive a discount of around 20 CHF/13 EURO per one-way flight and per person.
14. I've seen that you make various special offers, can you also book these on the Internet ?
Yes, some special offers can be booked on line like others like "baboo week end", "baboo senior" and "baboo young" can only be booked through our call centre on the following number: 0848445445 (Europe 0080044544545).
15. Is it possible to exchange a ticket bought at a special fare (fare used for offers)?
It is possible to exchange it but in this case the fare applied will be the one which was in force at the time the exchange took place and will be increased by commission costs.
17. If I fly frequently with your airline, can I get special fares?
Our airline offers various types of special subscriptions (for individuals or companies) that can be adapted to everyone's requirements.
For more information on this subject, we invite you to contact our call centre on the following number: 0848445445 (Europe 0080044544545).
18. I have a six month old baby, what conditions apply to my child?
Children under 2 years of age do not pay, but they must remain on a parent's lap throughout the flight.
19. Up until what age is a child considered an infant ?
Children are considered infants (they do not pay) until the day before their second birthday, but must travel on their parents laps. Children older than 2 years pay and have their own seat.
20. Can I change my ticket directly on the Internet ?
If you have created your LOG IN Account and if you have reserved using your LOG IN it is possible to change your reservation directly on the Internet.
21. Are these aircrafts safe?
Indeed, these aircraft are very safe and reliable which makes them perfectly suited to short-haul flights within Europe; moreover, they are currently the only aircraft certified for landing at Lugano when visibility is down to 3 km.
22. My child has to travel on its own, is this possible?
Children between 5 and 12 years of age travelling alone can take advantage of a UMNR assistance ( Unaccompanied Minor assistance) service at a cost of 50 CHF/35 EURO per one-way flight.
23. Can a child under 5 years of age travel unaccompanied?
Our UMNR ( Unaccompanied Minor assistance) service is not available for children under 5 years of age, unless they are accompanied by a brother or sister at least 16 years old or a companion at least 18 years old.
24. What does the UMNR service consist of?
This service involves the airline talking charge of the child at the check-in desk in the departure airport, supervision of its registration, escorting the child through customs and handing it over to members of the cabin crew, who will look after it until its destination is reached. Once it arrives at its destination, the child will again be escorted through customs and into the arrivals sector of the airline where it will be handed over to the people waiting for it.
25. How many UMNR children does the company accept on a flight?
One UMNR child between 5 and 7 years of age or 4 UMNR children between 7 and 12 years of age.
26. I am an invalid and need special assistance. What should I do?
We only accept passengers who, despite their mobility problems, are able to board the aircraft without assistance.You must contact the call center to make your booking.
Flybaboo assists customers with disabilities, if requested at time of booking
The Flybaboo aircrafts only allow accepting customers who can autonomously climb the stairs leading inside the airplane (six steps)
This assistance must be booked in advance through our Booking Centre on 848 445 445.
27. Can I take an animal on board?
We accept a maximum of 2 animals per flight (dogs, cats) in the cabin on condition that they are carried in a cage/bag specially designed, not exceeding the following dimension 55 cm x 40 cm x 23 cm and that the weight of the animal does not exceed 8 kg/CHF 50.- 35 €, including the cage/bag (equipped with a zip, correctly aerated, and with a waterproof base). Finally the cage must fit under the seat in front of you.The animal can not go out of the cage during the flight. You cannot seat at the emergency exit with a pet in the cage.
Click here and download your “pet’s friend document”
28. If my animal weighs over 8 kg (including cage) can it nonetheless travel?
Yes, but in this case, the animal must travel in the baggage hold in an appropriate cage supplied by the passenger themselves.
29. Do you have to pay for an animal in the baggage hold?
If you have checked in other baggage, the cost of carrying the animal will vary according to its weight. For example: animal's weight = 23 kg, cost of transport = 230 CHF (The price is 10 CHF/6 EURO per kilo).
30. If my dog weighs 15 kg and I have no baggage, must I pay?
You have nothing to pay up to a maximum of 20 kg.
31. I'm pregnant, up to how many weeks of pregnancy can I fly?
In case of pregnancy, a lady may travel until she feels to fly but not later than 31 weeks of pregnancy.
At 28 weeks of pregnancy, a medical certificate is required in order to travel with Flybaboo
32. What steps do you have to take in the case of lost luggage?
In this case you must call our call centre on 0848445445 (Europe 0080044544545). If the lost luggage is not found within a month, you can then make a request for reimbursement of the contents.
33. What procedure should be followed in the case of lost or damaged luggage ?
Flybaboo's personnel will contact the “lost and found” office at the destination airport, following which they will contact the client concerned once the baggage has been found. If the baggage is damaged, the client must immediately inform Flybaboo's ground personnel.
34. What should I do if my flight is cancelled?
If the flight is cancelled as the result of technical problems, the passenger can claim the refund of their ticket or a free change of the date and time of the flight in question. If the flight is cancelled because of weather conditions or strike, the passenger can only have a free exchange.If flight is cancelled wait for the instructions of the ground
If “no ground” instructions arrive shortly please call the 0848.445.445 and follow the call centre advise.
35. Who is responsible for my documents if these are incomplete or invalid?
In its general terms and conditions, Flybaboo requires valid documentation so that our company declines to accept any liability in the event that documents are invalid or have expired.
36. Is my driving licence enough to pass customs?
Yes, on condition however that you are not travelling outside Switzerland and that your driving licence is Swiss.
37. I am flying to Nice from Lugano, via Geneva, how do the connecting flights operate?
We only guarantee the connecting flight if you are only travelling with hand baggage since the transit time in Geneva is limited. But this situation is only temporary.
38. Is there a catering service on board?
Yes, we offer our Clients free water and snacks.
39. Can you smoke on board the aircraft?
Smoking is strictly forbidden on board our aircraft.
40. Revision to Security Regulation on Cabin Baggage
IMPORTANT
The following information affects all ERA member airlines operating within, into and from the EU. It will be introduced at very short notice leaving airlines and airports very little time to adapt to logistical and facilitation problems.
The new rules are likely to introduce further short-term confusion in passengers' understanding of requirements and could easily provoke adverse passenger reactions and further extensive delays. For example, passengers that purchase duty free ‘liquid' goods outside the EU but who intend to transfer within the EU on to any destination will have their ‘liquid' duty free purchases confiscated if carried as hand baggage.
It is vital that all aircrew, passenger handling and other relevant ground staff are made aware of these newrequirements.
On 10th August this year an apparent plot to set off bombs on aircraft flying to the United States using liquid explosives was discovered. The European Commission has now acted to restrict all liquids that passengers can carry past screening points and then on-board aircraft. The new regulation EU 1546/2006 restricts liquids that passengers can carry past screening points, whether on their persons or in their cabin baggage and will be effective
from Monday 06th November 2006.
The Regulation applies to all flights departing from airports in the European Union (plus Norway and Switzerland)
regardless of their destination and the nationality of the carrier, so that there is the same level of protection
throughout the European Union. The regulation affects cabin baggage only, as checked hold baggage is
inaccessible in flight.
Furthermore, the new rules will require passengers to remove coats and jackets at security checkpoints and for laptops and large electrical items to be removed from cabin baggage for separate screening.
Finally the Regulation will, within 6 months, limit the size of cabin baggage allowed to a maximum of 56 cm x 45 cm x 25 cm, with the possibilities for some exemptions eg for musical instruments etc. Wheelchairs, prams and pushchairs that are being used by passengers will be permitted, provided they are subject to appropriate screening HOWEVER the implementing Regulation has been amended to allow staff, including flight crew, to take liquids and oversized cabin bags into the security restricted area (SRA) of an airport or on to aircraft. Staff will, of course, still be subject to screening when entering critical parts of SRA.
The future requirement concerning the size of cabin baggage (from May 2007) will not limit the number of bags taken by a passenger as cabin baggage.
NOTE that this regulation is without prejudice to the right of individual Member States to set additional restrictions to these rules as 'more stringent measures', based on their own threat assessments, for example, those currently required for flights departing the UK.
Summary of details: the new rules apply to all liquids, as present-day screening equipment cannot distinguish one type of liquid from another sufficiently fast for it to be used at airports.
Passengers will be permitted to take quantities too small to make dangerous explosives (in containers not exceeding 100 millilitres in capacity) past screening points. They can therefore still carry small amounts of toiletries and perfume in their cabin baggage. The new regulation also makes an exception for medicines and dietary requirements needed during a trip, including baby food. Passengers can continue to carry them in their cabin baggage.
Passengers can also continue to take liquids, such as drinks and perfumes, obtained beyond the points where boarding passes are controlled, on board aircraft. The regulation lays down precautions to prevent tampering or interference after purchase.
Passengers have to pack any limited quantities of liquids in hand baggage and present them at screening points as follows:
Articles defined as ‘liquids' must be presented in individual containers with a capacity not greater than 100 millilitres or equivalent, and contained in one transparent re-sealable plastic bag of a capacity not exceeding 1 litre (approximately 20cm x 20cm in size)
The contents of each individual container in the plastic bag shall be clearly visible to the screener and the bag shall be completely closed and sealed Liquids include gels, liquid mascara and liquid lipsticks, pastes, lotions, liquid/solid mixtures (eg yoghurt,fromage frais and runny cheese) and the contents of pressurised containers, eg toothpaste, hair gel, drinks,soups, syrups, perfume, shaving foam, aerosols and other items of similar consistency.
This list is notexhaustive and will continually be developed.
Exemptions may be granted if the liquid is:
1 to be used during the trip and is either required for medical purposes or a special dietary requirement, including baby food. When requested to do the passenger shall provide proof of authenticity of the exempted liquid.
2 obtained airside beyond the point where boarding passes are controlled from outlets that are subject to approved security procedures as part of the airport security programme, on condition that the liquid is packed in a bag that is both tamper evident and displays satisfactory proof of purchase at that airport on that day
3 obtained in the security restricted area from outlets that are subject to approved security procedures as part of the airport security programme
4 obtained at another Community airport, on condition that the liquid is packed in a bag that is both tamper evident and displays satisfactory proof of purchase at airside at that airport on that day
5 obtained on board an aircraft of a Community air carrier, on condition that the liquid is packed in a bag that is both tamper evident and displays satisfactory proof of purchase on board that aircraft on that day
A restricted DGTREN paper ‘Understanding Regulation 1546/2006' will be sent to all ERA member airline and airport security contacts by the Directorate and draft information for passengers is currently under preparation by ACI Europe and AEA and will be forwarded in due course.
